Refund Policy

CONFIRMED CUSTOMER ORDERS:
 

1. Returns after processing confirmed customer orders, will only be accepted due to faulty workmanship or material and must be returned in their original condition including packaging and labeling.

2. We do not accept returned cancelled orders, however, we acknowledge that certain situations may need to be reviewed. A returns application can be completed by contacting us. Should your request for return be approved, a 20% handling fee will be charged.

3. No returns will be accepted with printing, branding or embroidery on the item, please ensure that you have checked the item to your satisfaction before proceeding with any branding. It is the buyer's responsibility to inspect the merchandise upon receiving an order from Mass Supply. Any defect in terms of the correct style, colour or size must be corrected before any alterations are made to the merchandise. This includes orders which are delivered to a third party by Mass Supply on request.

4. We do not accept returns on discontinued, clearance and sale items.

5. We do not accept returns on swimsuits and active wear leggings due to hygiene reasons.

6. Under no circumstances will we accept returns on garments that are soiled and or emitting odours.